Support

customer service

General customer service questions should be directed to store@strudelmedia.com. For credit card billing inquiries, e-mail service@ccnow.com or call CCNow (toll free) 877-226-6977 (24 hours/7 days). CCNow is an authorized retailer of the strudelmedia store and will appear on your card statement.

payment methods

We accept Visa, Mastercard, American Express, Discover and PayPal. CCNow is an authorized retailer of the strudelmedia store and will appear on your statement.

shipping and handling rates

CDs:

First Class for North America:
$5.25 for 1 CD
$5.95 for 2 CDs
$6.50 for 3 CDs
$8.75 for 4 or more CDs

International Air outside North America:
$12.25 for 1 CD
$15.50 for 2 CDs
$17.75 for 3 CDs
$19.75 for 4 or more CDs

Shipping rates for Fleischerei book:
$6 per book regardless of destination

return policy

We will provide a full refund for any unopened item returned within 14 days of delivery, no questions asked. If you receive a defective item, please drop us an email at store@strudelmedia.com. We are not responsible for lost returns.

privacy

strudelmedia
Your email and shipping information will be used for the sole purpose of the current transaction, and sending you occasional news. Strudelmedia will not share your information with anyone else. If you would rather not receive information on new releases and strudelmedia projects, please click here.

links to external sites
Strudelmedia does not operate or control the information, products and/or services found on any external sites linked to our pages, nor do we represent or endorse the accuracy or reliability of any information, products and/or services provided on or through any external sites. Users assume complete responsibility and risk in their use of any external sites.