strudelmedia strudelmedia store
 
information & help

Welcome to the strudelmedia store! We want to assure your satisfaction. If you feel that we can improve our service in any way, or if you have any comments, please drop an email to store@strudelmedia.com.

» customer service
» how to buy
» credit cards and security
» checks and money orders
» shipping rates
» return policy
» privacy statement
» links to external sites


customer service
General customer service questions should be directed to store@strudelmedia.com. For credit card billing inquiries, call CCNow (toll free) 877-226-6977 (24 hours/7 days) or e-mail service@ccnow.com. CCNow is an authorized retailer of the strudelmedia store and will appear on your card statement.
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how to buy
You can browse our store by clicking on the name of an artist on the menu on the left. This will bring up a page listing the available works. For some items, you can find out more about it by clicking on on the image of the CD. At any time, you can purchase the item by clicking the "buy" button. This will add the item to your shopping cart. You can return for more items from this page, or "check out" by following the instructions. A "View Cart" button is located on every page so that you can check out and complete your order, or see what you are about to order at any time.
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credit cards and security
We accept Visa, Mastercard, American Express, Discover and PayPal. CCNow is an authorized retailer of the strudelmedia store and will appear on your card statement.
       Your payments are secure on our servers. Our shopping-cart software runs in Secure Mode on your browser, using SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers and shipping information.
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checks and money orders
Sorry, but we currently only accept payment by credit card and PayPal.
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shipping rates
Within North America, you can have your order shipped either First Class or Priority. Outside of North America, shipping is International Air. When at all possible, orders will be shipped within 48 hours of your order; however, shipments are not guaranteed to be delivered within a certain timeframe.

       First Class rates for North America:
       $5.25 for 1 CD
       $5.95 for 2 CDs
       $6.50 for 3 CDs
       $8.75 for 4 or more CDs

       International Air for countries outside North America:
       $12.25 for 1 CD
       $15.50 for 2 CDs
       $17.75 for 3 CDs
       $19.75 for 4 or more CDs

Your order will generally be processed within 48 hours of receipt of your order. For international orders, you are responsible for paying any taxes, duties, or customs fee charged by your local government.
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return policy
We will provide a full refund for any unopened item returned within 14 days of delivery, no questions asked. If you receive a defective item, please drop us an email at store@strudelmedia.com, return the defective merchandise to the address below and we will replace it. If a CD jewel box is cracked or broken, please return it to the address below and we will replace it. We are not responsible for lost returns.

       Send returns to:
       strudelmedia
       225 East 26th Street #2K
       New York NY 10010 USA

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privacy statement

strudelmedia
Your email and shipping information will be used for the sole purpose of the current transaction, and sending you occasional news. Strudelmedia will not share your information with anyone else. If you would rather not receive information on new releases and strudelmedia projects, please click here.

CCNow
CCNow asks customers to supply various personal data when placing an order, such as name and address, credit-card information, and e-mail address. They use this data only for the purpose of filling an order, or communicating with the customer or supplier about the status of an order. They treat this customer information as private and confidential, and will not disclose this information to other individuals or organizations unless required by law. They will not distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform their services. CCNow is committed to safeguarding the privacy of our customers' personal data.
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links to external sites
strudelmedia does not operate or control the information, products and/or services found on any external sites linked to our pages, nor do we represent or endorse the accuracy or reliability of any information, products and/or services provided on or through any external sites. Users assume complete responsibility and risk in their use of any external sites.
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